EPISODE SUMMARY

In this episode of Building Better Cultures, Scott McInnes sits down with Jenni Field, CEO of Redefining Communications, to discuss her new book Nobody Believes You and the critical role of credibility in leadership. They explore the eight interconnected practices that define credible leadership and examine how leaders can navigate post-pandemic organisational challenges with empathy, integrity, and self-awareness. 

Jenni shares research-backed insights on how leaders can build trust, foster a supportive culture, and adapt their communication styles to strengthen their credibility. From balancing vulnerability with professionalism to embracing feedback as a tool for growth, this conversation offers practical strategies for leaders looking to inspire confidence and drive meaningful change. 

KEY POINTS

• Credibility is the foundation of leadership—without it, leaders struggle to gain trust and influence. 

• Post-COVID leadership requires a shift towards empathy, integrity, and adaptability. 

• The eight practices of credible leadership work together—leaders must develop all of them to be truly effective. 

• Leaders must be intentional about communication, self-awareness, and feedback to maintain credibility. 

• A strong organisational culture is built through supportive leadership and a clear vision. 

• Empathy is not just an inherent trait—it's a skill that can be developed and strengthened. 

ABOUT JENNI FIELD

Jenni Field is an international speaker, author, podcaster, researcher, and business communications strategist. She specializes in helping teams and leaders use communication to take people and organisations from chaos to calm.  

From Canada to Slovenia, you'll find her talking about credible leadership, relationships at work, and how to be more impactful with your communication.